The ikon Guarantee
The philosophy we have adopted at ikon is to ensure client satisfaction
by providing timely, qualified, professional IT consulting and support
services. Our comprehensive approach ensures that our clients’ needs
are well considered, that the most appropriate and cost-effective solution
can be implemented, and that the whole procedure has negligible impact
on existing business processes.
Experience and Expertise
The technical, professional and industry experience of our staff is extensive
and culminates many years across numerous industries with clients ranging
from SOHO offices through to blue-chip International and Global Corporations.
Our staff are qualified professionals in their respective fields, and
undertake regular industry training as part of a healthy personal development
regime.
Processes and Methodology
Through the use of well-refined iterative processes and risk mitigation
strategies ikon invokes the utmost confidence and satisfaction in our
clients by achieving the desired outcomes in the shortest possible
time frames. Our Project and Change Management methodologies are well
documented and we encourage our clients to review and embrace our processes
at the onset of each project.
Technology and Research
Ikon prides itself in its constant review and evaluation of new technology
and equipment.
Once thoroughly researched, we often acquire and utilise the technology
in our own business processes as a means of ensuring that it meets our
rigorous testing criteria whilst gaining first
hand experience and knowledge of the products prior to recommending them
to our clientele.
Facilities and resources
Our main office and workshop is located on the Central Coast – midway
between Sydney and Newcastle. Our office and workshop are well equipped
for off-site development and deployment preparation, and a number of
our Channel Partners provide secure hosting environments. Our staff regularly
provide on-site services, and are well equipped with the necessary equipment
and utilities.
Channel Partners
ikon has established partnerships and relationships with leading technology
platform and enterprise solution vendors. Our comprehensive approach
has necessitated the establishment of strategic relationships with
a range of premium suppliers and consultants such as DELL, Microsoft,
CISCO, Snap Gear, Osmosis, Swiftel, Global Internet and Global Net-Saver.
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